How to withdraw a published product for a recipient

Category Item Hierarchy Withdraw (CIHW) allows you to temporarily or permanently withdraw a GDSN publication of a syndicated product for specific recipients and target markets. This capability supports safe product maintenance, structural updates, and product retirement while preserving recipient-level data consistency and GDSN compliance.

To withdraw a published product, choose one of the following withdrawal types:

• Temporary Withdrawal
• Permanent Withdrawal

Temporary Withdrawal

• Unpublishes products to enable hierarchy or identifier changes.
• Supports updates such as GTIN changes, GLN changes, target market changes, child quantity updates, and hierarchy restructuring.
• Workflow: Withdraw → Edit → Validate → Republish
• Withdrawal can be limited to selected recipients and target markets while others continue to receive updates.

Permanent Withdrawal

• Unpublishes products and marks them inactive for selected recipients and target markets.
• Removes recipient-target market associations.
• Used when products are retired and should no longer be published unless reactivated.

To perform the temporary or permanent product withdrawal:

1. In the Products page, click the ellipsis (⋮) for the product you want to withdraw, then select Withdraw Publication.
   
2. Select the required Withdrawal Type from the list, and then click Next.
   
3. Select one or more recipients from the Available Recipients list, and then click Next.
   
4. Select one or more target markets from the Available Target Markets list and then click Next.
   
5. Click Confirm Withdrawal to complete the withdrawal process.
   
6. Once you confirm the withdrawal, a modal displays the processing status, such as Successful or Failed.