Access the PX Cloud using the direct URL in any of the supported browsers. The URL to access PX Cloud is available in the “Welcome Mail” sent by the Syndigo support team when your tenant is created.
Browser Comaptibility
The following table lists the compatible browsers to access PX Cloud:
| Browser | Supported Versions | Certified Versions |
|---|---|---|
| Google Chrome | Latest version of Chrome# | 140.0 |
| Microsoft Edge | Latest version of Edge* | 140.0 |
| Mozilla Firefox | Latest version of Firefox* | 142.0 |
| Safari on Mac | Latest version of Safari* | 17.6 on macOS Monterey Version 12.7.6 |
- When you are downloading files from PX Cloud (for example, .xlsm or .json), #Google Chrome may display security warnings. You can safely ignore these warnings to download the files.
- For the best view of web elements in the application, set your screen resolution to at least 1024×768.
Log in to PX Cloud
If you are logging in to PX Cloud for the first time, use the credentials provided in your Welcome email.
Prerequisite
- PX Cloud URL
- Login credentials
To log in to PX Cloud:
- Open the PX Cloud URL in a supported browser.
- Enter your username and password.
- Click LOG IN.
- Review the Privacy notice and select the checkbox to provide consent.
- The application session timeout is set to 8 hours. If the session expires, log in again.
- If you cannot log in or do not know your password, see Manage your Password.
Log out of PX Cloud
Log out to safely end your session and prevent unauthorized access to your account.
To log out of PX Cloud:
-
On the top navigation bar, go to My Profile and Settings dropdown.
-
Click Logout.
Manage your Password
Follow these steps to reset your password and review the guidelines to create a strong, secure password.
To reset your password:
-
On the login page, click Don’t remember your password?.
-
Enter your email for which an email to reset the password must be sent.
-
Click SEND EMAIL.
You will receive an email with instructions to reset your password.
Password guidelines
Syndigo recommends following standard password guidelines to prevent unauthorized access, protect against security breaches, and ensure secure authentication.
Tips for creating a strong password
- Include special characters such as !, @, #, $, %, ^, &, and, *.
- Do not use more than two identical characters in a row.
- Use a combination of lowercase letters (a-z), uppercase letters (A-Z), and numbers (0-9) in your password.
- Make sure your password is at least 10 characters long. Passwords shorter than 10 characters are considered weak and insecure.
Best practices for password security
- Disable password hints and knowledge-based questions — these can easily reveal passwords or be guessed using publicly available information, making accounts vulnerable to breaches.
- Block commonly used or compromised passwords — screen new passwords against known breach databases or password history to prevent reuse and protect against credential stuffing attacks.